CUSTOMER SERVICE
Returns and refunds
This policy operates in addition to consumer guarantees and other rights under Australian law.
If there is a problem with an item
Reply to the order confirmation message with the order number, the affected item and a clear description of the problem. Include photographs of the item and packaging where they help show the issue. Do not send an item back before return instructions are provided.
Change of mind
Change-of-mind eligibility depends on the item condition, hygiene and safety considerations, and any terms shown before purchase. An opened or used product may not be eligible for a change-of-mind return. This does not limit rights for a product that fails a consumer guarantee.
Remedies
When a product fails to meet an applicable consumer guarantee, the available remedy depends on the circumstances and whether the failure is major or minor. A remedy may include repair, replacement, refund or another remedy required by law.
Order records
Keep the order confirmation and any photographs until the request is resolved. Order information is also available through My Account where an account was used.