HELP CENTRE
Frequently asked questions
Clear answers about model differences, published puff estimates, flavour variations and stock.
What is the difference between the ten models?
The clearest differences are puff estimate, flavour count, display information, operating mode and cooling control. Use the Compare Models page before choosing a flavour.
Is the advertised puff count exact?
No. It is a maximum estimate supplied for the model. Draw length, frequency and selected power mode affect real use.
How should I choose a flavour?
Start with a familiar direction—ice and mint, berry, tropical, or candy and drink—then check the flavour selector on the chosen model page.
Why is one flavour sold out while another is available?
Each flavour is a separate product variation with its own stock count. Sold-out flavours remain grouped under the same parent model and are not duplicated as separate products.
When does stock update?
The selector reflects the current WooCommerce inventory record. If a flavour cannot be selected, choose another available option or check again after replenishment.
Which models have more than one operating mode?
IGET ONE lists Regular and Turbo. TOMORO MAX lists 10W and 16W. ALIBARBAR Ice Adjust instead focuses on cooling levels 1–4.
Where can I see my order details?
Open My Account to review account and order information. For an existing order, reply to the confirmation message so the order reference remains attached.